Legal IT Helpdesk Assistant

Recruiter
G2 Legal
Location
Manchester
Salary
Competitive + Benefits
Posted
06 Sep 2019
Closes
04 Oct 2019
Ref
492334-1-GT-36
Contact
Gemma Taylor
Sector/Practice Area
Information Technology
Contract/hours
Permanent
An exciting opportunity has arisen for an experienced multi skilled 1st/2nd line IT helpdesk assistant to join an award-winning Manchester city centre based law firm.

As a legal IT helpdesk assistant, you will be the first point of contact for all users via telephone, email and face to face in conjunction with a service desk management system within an agreed SLA.

You will be required to have 1+ years' hands-on related IT support experience in a commercial environment, Windows Desktop 7-10, Citrix XenApp/XenDesktop, Windows Server 2008 R2 to 2016
and Active Directory and Group Policy experience.

Working hours will be 35-40 hours a week during standard business hours (Monday-Friday with rotational shifts between 08:00 and 18:00).

Duties for this legal IT helpdesk assistant role include:
  • Assisting with the development of IT systems and fulfilling IT projects
  • Reporting to the IT Helpdesk Manager
  • Delivery of high quality technical support on a range of technologies
  • Hands-on attitude to troubleshooting hardware and application specific issues
  • Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI timeframes (first response and resolution)
  • Take ownership of requests assigned to you and manage them through to resolution
  • Perform administrative tasks (user and server related)
  • Help support and train other team members
  • Predominantly based in Manchester but willing to travel to other offices as required
  • Working hours will be 35-40 hours a week during standard business hours (Monday-Friday with rotational shifts between 08:00 and 18:00).