RTA Portal Manager

Recruiter
G2 Legal
Location
Leeds
Salary
Competitive + Benefits
Posted
04 Mar 2019
Closes
20 Mar 2019
Ref
363699/2/RA/10
Contact
Rachael Atherton
Sector/Practice Area
Insurance/Reinsurance, Personal Injury
Contract/hours
Permanent
RTA Portal Manager.
 
A rare and exciting opportunity has come up within one of the regions leading Personal Injury Specialists based in Leeds. This firm started as a small family run business which has transformed over the last 20+ years into an organisation of around 900 employees based at 6 locations across the UK. This growth is a testament to the great work they conduct within the industry on behalf of the insurers they have built long-lasting relationships with over the years.
 
This RTA Portal Manager vacancy will see you managing and providing technical support and guidance to a team of case handlers and administrators dealing with Fast Track Portal cases.
 
Responsibilities:
  • Ensure the team delivers an excellent level of customer service, is managing the client’s expectations and proactively progressing their claim.
  • Managing the risk within your team including completion of Supervisor entries, producing and monitoring relevant reports such as Not Worked on (NWOs) and Limitations.
  • To highlight any potential risks to senior management and the Compliance department. To review and complete all agreed management checks, such as Directions, audits and Limitation supervisor entries and analyse daily MI.
  • Keep up to date with all industry changes including case law, legislation and other matters of relevance.
  • Liaise with Senior Management and HR regarding any staff issues.
  • Handle complaints in accordance with the firm’s internal Complaints Procedure.
  • To undertake any other tasks as deemed relevant and reasonable by the business.
You will either be a qualified Solicitor, Member/fellow of CILEx, or experienced Case handler with at least 5 years’ case handling experience in the personal injury sector. You will be commercially minded, and able to see opportunities to optimise outcomes on cases, both for the client and the firm.
 
It is essential you have 2 years' management experience with a minimum of 5 direct reports. You will have the ability to provide clear direction and take accountability for the team’s performance and objectives.
 
In return, a fantastic salary and benefits package is on offer, along with working conditions to match the best in the market. 
 
Applications are only accepted from candidates who match the requirements above. 
 
Please apply directly via the link.
 
For further information on this RTA Portal Manager role based in Leeds, please contact me ASAP.
 
Rachael Atherton. 0113 254 9296.

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