Legal Customer Service Adviser

Recruiter
G2 Legal
Location
Stockport
Salary
£15500 per annum, Benefits: Benefits Package
Posted
28 May 2019
Closes
25 Jun 2019
Ref
421979/3/JHA/17
Contact
Jaye Haynes
Sector/Practice Area
Other, Personal Injury
Contract/hours
Permanent
PQE
1-3 years
Legal Customer Service Adviser.

An excellent opportunity has arisen for a Customer Service Adviser to join a Stockport based Personal Injury specialist firm. As a Customer Services Advisor, you will be responsible for providing outstanding customer service, ensuring all telephone calls are received promptly, handling claims with a proactive and friendly approach.
  • Negotiate all heads of claim within the Service Legal Agreements
  • Maintain best practice in terms of customer service
  • Ensure telephone calls are answered within 10 seconds
  • Sign off all phone calls in accordance with company procedure
  • Ensure the efficient prioritisation of workload, resulting in a 2 day turn around
  • Correspond with relevant parties via telephone, email and any other means appropriate
  • Maintain post and diary on your client portfolio with agreed Key Performance Indicators (KPI’s)
  • Make all liability enquiries necessary to allow settlement negotiation of customer claims is left on the best possible terms
  • Handle complaints within agreed company procedures
  • Identify and resolve potential fraud, repudiation and avoidance
  • Carry out general administration duties
This is an excellent opportunity to join an award-winning firm based in Stockport. You can expect a competitive salary, career progression and excellent company benefits.
 
Previous call centre experience and/or insurance experience is desirable and GCSE’s or equivalent in English and Maths. For more information on this role please call Jaye Haynes. 0161 207 2000.

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